Billing & Usage

Open at Settings → Billing & Usage.

Pricing at flitch.io/pricing.

Plans

The plan fee is the AI allowance: $20 of Pro buys $20 of AI usage. A paid allowance resets on the 1st of each month. The free balance does not reset; when it is spent, a paid plan is the way on.

Paid plans also unlock faster data refresh, unlimited datasets, direct code editing, scheduled reports, and custom domains on what you publish. Pro covers one space, which can be a team. Business adds several teams under one business with single sign-on and an audit log you can export or stream to a SIEM. See Publishing and Team.

Every space is billed separately. Your personal space can be Free or Pro, and each team is its own subscription with its own pooled balance, held by one person who pays for all of its seats. A business subscription is the exception: it covers every team under it.

Seats

A seat is somebody who builds. Viewers read dashboards, reports and apps and ask questions about them, and are not counted or charged. Somebody who views one team and builds in another is one seat, not two.

On Business, seats are the distinct people across every team the business owns. Adding somebody to the business is not the same as adding them to a team: a business role decides what they may do to the business itself, and until a team admin adds them to a team they can reach nothing the teams have built, and no data, and are not a seat.

Seats follow membership, so there is no seat count to set and no checkout when your team grows. Inviting somebody costs nothing; the seat begins when they accept.

From then you pay for the days the seat exists, and that amount is added to your next invoice rather than charged immediately:

• Somebody accepting on the 15th of a monthly plan costs half that month, and appears on the next invoice alongside the following full month.
• Removing them later credits back the days they were not there, so a seat held for five days costs five days.
• On annual billing a seat added mid-year is charged for the rest of the year. Removing it frees the seat immediately and lowers the count from the next renewal, and the year already paid for is not refunded.

Your allowance follows the same arithmetic: a seat added halfway through the month brings half a seat's allowance, so the allowance and the invoice always describe the same thing.

If you are already on Pro in your personal space and then create a team, you are offered the choice of moving that plan to the team, which keeps you on one subscription and brings your remaining balance with it. Your personal space returns to Free. Choosing to keep both is a second subscription and a second balance, billed separately.

Your balance

AI generation and updates draw on your balance, in dollars. An action is charged in $0.10 steps depending on how much work the model does: a bigger prompt or more pages costs more. Every charge is itemised in your usage history.

• New dashboard, report or app: typically $0.50, and about $0.30 to $1.40 depending on prompt size and pages. See Create.
• Update prompt: typically $0.20, and rarely above $0.40. See Update.
• Questions: Ask mode in the editor, the data assistant, and Ask AI on a published page are about $0.10 each, less than an edit of the same size.
• Inline edits and inspector changes: free. See Inspector.

The balance belongs to the team that owns the work, not the person doing it. A viewer asking a question on someone else's published page spends the owning team's balance, which is why Ask AI is only offered where viewers have to sign in.

A build or an edit that the balance cannot cover is refused before it starts, with the estimate and the balance named, so a balance never goes below zero. On a paid plan, Top up adds to the balance; a top-up is spent after the monthly allowance and never expires. The free balance cannot be topped up.

Auto-reload

On a paid plan, Auto-reload sits beside Top up on Settings → Billing & Usage. Turn it on and Flitch adds a fixed amount on the card on file whenever the balance drops below a threshold you set. The defaults are a $2 threshold and a $10 top-up. A monthly cap is optional: leave it empty and reloads are unlimited, or set the most auto-reload may spend in a calendar month. While it is on, the balance card says so in a sentence.

Each reload is a one-off invoice, charged before the money is spent, listed under Invoices & Receipts and confirmed by email. If the card is declined, auto-reload pauses and you are emailed once; change the card and save the settings to resume. A reached cap is not a pause: reloads start again in the next calendar month.

It is off until you turn it on, and only the person who manages billing for the space can. On Business that is the business owner, since the card charged is the subscription's.

Upgrade or change plan

Settings → Billing & Usage opens on what you are on, what it costs, how many seats it covers and what is left in the balance. Top up adds to it. Manage plan holds everything else:

• Change card collects a new one, on the page, and makes it the card future invoices use. You are not sent to Stripe to type it.
• Switch to annual or Switch to monthly changes how often you are charged, not which plan you are on.
• Compare plans opens the plans, which is where you move between Pro and Business.

Buying a plan does send you to Stripe's own checkout. That is deliberate: it is where tax, tax IDs and promotion codes are handled, and it is the page your card details belong on.

You cannot buy a second plan for a space that already has one. Change the plan it has instead; a space has one subscription and one pool.

Ending a plan is not in that menu. Cancel plan sits at the foot of the page, with the things you rarely mean to press, and it says what stops working before it does anything. On a business, only the owner may end the subscription, since it covers teams they may have nothing to do with.

When a change takes effect

Leaving annual waits on purpose. The year has been paid for, and cutting it short would turn the unused months into account credit rather than money back, which you could only spend by staying.

What happens when a plan ends

Nothing is deleted. The space stays, along with everything it has built, its data connections and members, and it moves to the Free plan at the end of the period you have paid for.

What changes:

• Your balance is capped at the Free amount, $5, for the whole space however many people are in it, and it no longer refills each month. Anything you bought as a top-up is yours and stays.
• Published dashboards, reports and apps stay online, with the Flitch badge back. Ones restricted to specific email addresses, and password-protected ones, are unpublished, because sharing privately is a paid feature and we take them offline rather than quietly making them public.
• Scheduled reports stop.
• Data refresh slows to the Free interval, and direct code editing is no longer available. A custom domain already pointed at a published page keeps resolving; adding a new one needs a paid plan.

A business ending its plan has all of this applied to every team it owns.

Re-subscribing restores the plan and its allowance. Anything that was unpublished is not put back automatically, so publish it again from the editor once you are back on a paid plan.

If you are still inside the period you have paid for, Resume plan in Settings → Billing & Usage cancels the downgrade and nothing changes at all.

Invoices

Stripe handles invoicing. Every invoice is listed under Invoices & Receipts on Settings → Billing & Usage, each with a PDF.

An invoice can be larger than the monthly price without anything being wrong: it carries the coming month plus anything settled from the one just gone, such as a seat that was added partway through. The lines on the PDF name each part.

For VAT, tax IDs, or PO numbers, contact hello@flitch.io.